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applicants
Customer Service Representatives - Pioneer Airline Account (Fairview)
at teleperformance in Philippines
Responsibilities:
•Attend to inbound customer service support calls from the client's existing and/or potential customers, including corporate accounts and elite business travellers related to flights bookings, itineraries, passenger special needs, and utilizing the the client's website
•Perform back-office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client's ticketing system
Requirements:
•At least 2nd year in college
•Those who do not meet the educational requirements can be considered based on relevant work experience
•With experience on customer service, preferably in a call center environment, showing aptitude for customer service skills. Experience in the airline/travel industry is a plus
•Excellent oral communication skills, having a strong speaking voice with clear diction
•Strong listening skills and is able to multitask
•Demonstrates a proactive and positive approach when presenting information and responding to customer inquiries, hence is able to build rapport easily
•Is able to deliver information at customers’ knowledge level in an understandable manner
The Teleperformance Fairview Recruitment Office is located at the 2nd Floor New Annex SM City Fairview Quirino Highway cor Regalado ave Greater Lagro Quezon City
Mondays – Fridays 10:00 AM – 7:00 PM
•Attend to inbound customer service support calls from the client's existing and/or potential customers, including corporate accounts and elite business travellers related to flights bookings, itineraries, passenger special needs, and utilizing the the client's website
•Perform back-office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client's ticketing system
Requirements:
•At least 2nd year in college
•Those who do not meet the educational requirements can be considered based on relevant work experience
•With experience on customer service, preferably in a call center environment, showing aptitude for customer service skills. Experience in the airline/travel industry is a plus
•Excellent oral communication skills, having a strong speaking voice with clear diction
•Strong listening skills and is able to multitask
•Demonstrates a proactive and positive approach when presenting information and responding to customer inquiries, hence is able to build rapport easily
•Is able to deliver information at customers’ knowledge level in an understandable manner
The Teleperformance Fairview Recruitment Office is located at the 2nd Floor New Annex SM City Fairview Quirino Highway cor Regalado ave Greater Lagro Quezon City
Mondays – Fridays 10:00 AM – 7:00 PM
Published at 24-01-2012
Viewed: 90 times
Viewed: 90 times