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Inbound Customer Service Representative- Urgent Hiring
at Stargroup Executive Search Inc. in Philippines
JOB DESCRIPTION:
• Process calls to effectively meet customer needs within established productivity goals and turnaround times
• Follow established guidelines in providing customers accurate information using various system tools.
• Meet the service, quality and quantity standards set by Management
• Update client information on the system as required
• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs
• Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction
• Network throughout the organization to engage supporting units in delivering solutions
QUALIFICATIONS:
· Must be BS graduate / 2-yr vocational course graduate or at least 2 years in college.
· Must have strong sense of customer service.
· Fresh graduates and shifters from other industries are welcome to apply
· Must have good comprehension skills.
· Must have the ability to withstand call center pressure.
· Must be willing to work in Global City, Taguig area and on shifting schedules.
· Must be willing to start IMMEDIATELY!!!
· Call center experience is an advantage, but not required.
Interested applicants are encouraged to send their application online to:
STARGROUP EXECUTIVE SEARCH
Email Address: selle.stargroup@hotmail.com
Contact Numbers; 0917-8217827, 0918-9850616 or 280-4712
Applicants sending resume through email must indicate:
Applicant for INBOUND CUSTOMER SERVICE REPRESENTATIVE as subject.
Published at 22-11-2011
Viewed: 49 times
Viewed: 49 times