This job ad has been posted over 40 days ago...
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applicants
Quality Assurance Representatives for PIONEER ACCOUNT
at Aspire IT in Metro Manila, Philippines
Job Responsibilities:
- Performs call monitoring and provides trend data to site management team.
- Provides feedback to call center team leaders and managers.
- Coordinates and facilitates call calibration sessions for the team.
- Monitor/audit each assigned associate in accordance with the company and client requirements.
- Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards.
- Work with supervisors and management to ensure that all associates are meeting quality standards.
Qualifications:
- Candidate's must possess at least Bachelor's/College Degree in any field or completed at least 2 years in college
- At least 1-4 year customer service and/or sales experience, preferably in a call center environment. .
- At least 1 year QA Experience
- Excellent oral and written communication skills
- Flexible
Interested applicants please email resume to
jhen@aspireit.com.ph / jen.aspireit@gmail.com
We also encouraged you to walk in for faster processing of your application
Upper Ground Floor Unit 11 Cityland 10 Tower 2 HV Dela Costa St. Corner Valero St. Salcedo Village, Makati City. Bring 2 resume and a valid ID. Look for Jen Semilla.
- Performs call monitoring and provides trend data to site management team.
- Provides feedback to call center team leaders and managers.
- Coordinates and facilitates call calibration sessions for the team.
- Monitor/audit each assigned associate in accordance with the company and client requirements.
- Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards.
- Work with supervisors and management to ensure that all associates are meeting quality standards.
Qualifications:
- Candidate's must possess at least Bachelor's/College Degree in any field or completed at least 2 years in college
- At least 1-4 year customer service and/or sales experience, preferably in a call center environment. .
- At least 1 year QA Experience
- Excellent oral and written communication skills
- Flexible
Interested applicants please email resume to
jhen@aspireit.com.ph / jen.aspireit@gmail.com
We also encouraged you to walk in for faster processing of your application
Upper Ground Floor Unit 11 Cityland 10 Tower 2 HV Dela Costa St. Corner Valero St. Salcedo Village, Makati City. Bring 2 resume and a valid ID. Look for Jen Semilla.
Published at 18-10-2011
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Viewed: 100 times