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Job Opening: Call Center Trainer
at Premier BPO Inc. in Philippines
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other reasonably related duties may be assigned.
o Develops strategy for training throughout the organization including training assessments, development of content and execution of the training programs.
o Develops and administers an audit process to determine the success and retention rates of the material being trained and responds appropriately to continuous improvement opportunities.
o Maintains a portfolio of training options for content sharing including, but not limited to, traditional stand up training, self-paced computer based training, and coaching programs.
o In cooperation with the call center managers, ensures a positive “on boarding” experience for all newly hired employees.
o Identifies needs for ongoing “refresher” training as needed to ensure maximum skill attainment.
o Proactively develops training programs that condition employees to retain information and periodically reinforce the material.
o Maintains external view to new training techniques and approaches in order to insure innovative, engaging training techniques are employed.
o Supports new product or service launches by participating on project teams and insuring training programs are prepared to support launches of new initiatives.
o Schedules all training programs in conjunction with the Call Center Operations Manger.
o Manages and develops the call center training staff.
o Ensures all training documentation is current, and easily accessible.
o Delivers trainings as appropriate
o Monitors the quality of performance of recent trainees.
o Develops a skill based certification process that aligns with organization strategies and objectives.
o Works on special projects as assigned.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
o Bachelor's Degree required with a Master's Degree preferred
o Previous Customer Service management experience preferred
o A year experience as a trainer with demonstrated proficiency in creating training materials and delivering trainings to employees
o Experience managing trainers
o Experience in a call center environment preferably
o Creative thinker with the ability to develop engaging and interactive training materials
o Ability to adapt to changing priorities, meet deadlines and work well under pressure
o Excellent verbal and written communication skills
o Superior stand up presentation skills
o Personable, enthusiastic, assertive, dependable and self motivated.
o Ability to work with minimal supervision.
o Excellent time management and organizational skills.
ο Willing to work in Eastwood City, Libis
o Develops strategy for training throughout the organization including training assessments, development of content and execution of the training programs.
o Develops and administers an audit process to determine the success and retention rates of the material being trained and responds appropriately to continuous improvement opportunities.
o Maintains a portfolio of training options for content sharing including, but not limited to, traditional stand up training, self-paced computer based training, and coaching programs.
o In cooperation with the call center managers, ensures a positive “on boarding” experience for all newly hired employees.
o Identifies needs for ongoing “refresher” training as needed to ensure maximum skill attainment.
o Proactively develops training programs that condition employees to retain information and periodically reinforce the material.
o Maintains external view to new training techniques and approaches in order to insure innovative, engaging training techniques are employed.
o Supports new product or service launches by participating on project teams and insuring training programs are prepared to support launches of new initiatives.
o Schedules all training programs in conjunction with the Call Center Operations Manger.
o Manages and develops the call center training staff.
o Ensures all training documentation is current, and easily accessible.
o Delivers trainings as appropriate
o Monitors the quality of performance of recent trainees.
o Develops a skill based certification process that aligns with organization strategies and objectives.
o Works on special projects as assigned.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
o Bachelor's Degree required with a Master's Degree preferred
o Previous Customer Service management experience preferred
o A year experience as a trainer with demonstrated proficiency in creating training materials and delivering trainings to employees
o Experience managing trainers
o Experience in a call center environment preferably
o Creative thinker with the ability to develop engaging and interactive training materials
o Ability to adapt to changing priorities, meet deadlines and work well under pressure
o Excellent verbal and written communication skills
o Superior stand up presentation skills
o Personable, enthusiastic, assertive, dependable and self motivated.
o Ability to work with minimal supervision.
o Excellent time management and organizational skills.
ο Willing to work in Eastwood City, Libis
Published at 23-09-2011
Viewed: 68 times
Viewed: 68 times