This job ad has been posted over 40 days ago...
0
applicants
Call Center Trainer
at Premier BPO Inc. in Philippines
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other reasonably related duties may be assigned.
• Develops strategy for training throughout the organization including training assessments, development of content and execution of the training programs.
• Develops and administers an audit process to determine the success and retention rates of the material being trained and responds appropriately to continuous improvement opportunities.
• Maintains a portfolio of training options for content sharing including, but not limited to, traditional stand up training, self-paced computer based training, and coaching programs.
• In cooperation with the call center managers, ensures a positive “on boarding” experience for all newly hired employees.
• Identifies needs for ongoing “refresher” training as needed to ensure maximum skill attainment.
• Proactively develops training programs that condition employees to retain information and periodically reinforce the material.
• Maintains external view to new training techniques and approaches in order to insure innovative, engaging training techniques are employed.
• Supports new product or service launches by participating on project teams and insuring training programs are prepared to support launches of new initiatives.
• Schedules all training programs in conjunction with the Call Center Operations Manger.
• Manages and develops the call center training staff.
• Ensures all training documentation is current, and easily accessible.
• Delivers trainings as appropriate
• Monitors the quality of performance of recent trainees.
• Develops a skill based certification process that aligns with organization strategies and objectives.
• Works on special projects as assigned.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
• Bachelor’s Degree required with a Master’s Degree preferred
• Previous Customer Service management experience preferred
• A year experience as a trainer with demonstrated proficiency in creating training materials and delivering trainings to employees
• Experience managing trainers
• Experience in a call center environment preferably
• Creative thinker with the ability to develop engaging and interactive training materials
• Ability to adapt to changing priorities, meet deadlines and work well under pressure
• Excellent verbal and written communication skills
• Superior stand up presentation skills
• Personable, enthusiastic, assertive, dependable and self motivated.
• Ability to work with minimal supervision.
• Excellent time management and organizational skills
• Willing to work in Eastwood City, Libis
• Develops strategy for training throughout the organization including training assessments, development of content and execution of the training programs.
• Develops and administers an audit process to determine the success and retention rates of the material being trained and responds appropriately to continuous improvement opportunities.
• Maintains a portfolio of training options for content sharing including, but not limited to, traditional stand up training, self-paced computer based training, and coaching programs.
• In cooperation with the call center managers, ensures a positive “on boarding” experience for all newly hired employees.
• Identifies needs for ongoing “refresher” training as needed to ensure maximum skill attainment.
• Proactively develops training programs that condition employees to retain information and periodically reinforce the material.
• Maintains external view to new training techniques and approaches in order to insure innovative, engaging training techniques are employed.
• Supports new product or service launches by participating on project teams and insuring training programs are prepared to support launches of new initiatives.
• Schedules all training programs in conjunction with the Call Center Operations Manger.
• Manages and develops the call center training staff.
• Ensures all training documentation is current, and easily accessible.
• Delivers trainings as appropriate
• Monitors the quality of performance of recent trainees.
• Develops a skill based certification process that aligns with organization strategies and objectives.
• Works on special projects as assigned.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
• Bachelor’s Degree required with a Master’s Degree preferred
• Previous Customer Service management experience preferred
• A year experience as a trainer with demonstrated proficiency in creating training materials and delivering trainings to employees
• Experience managing trainers
• Experience in a call center environment preferably
• Creative thinker with the ability to develop engaging and interactive training materials
• Ability to adapt to changing priorities, meet deadlines and work well under pressure
• Excellent verbal and written communication skills
• Superior stand up presentation skills
• Personable, enthusiastic, assertive, dependable and self motivated.
• Ability to work with minimal supervision.
• Excellent time management and organizational skills
• Willing to work in Eastwood City, Libis
Published at 15-09-2011
Viewed: 63 times
Viewed: 63 times