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applicant

Tele-centre is an established third party call centre providing outsourced services. We are expanding our operations and currently looking for aspiring individuals to join us as . If you are people-oriented with a great passion for customer service, we look forward to have you on board.

RESPONSIBILITIES:

• Provide first level helpdesk support to customers with regards to web navigations.
• Handle incoming calls, fax or emails on general enquiries about the Online portal
• Handle feedbacks (compliments, suggestions and complaints)
• assists customers from Singapore and Hongkong via phone support, email, chat or fax
• Assists in data entry for customer information
• Handle outbound calls for customer follow ups and voice mails.

• Supporting customers in internet financial transactions like buying/selling of Equities or Unit Trust

REQUIREMENTS:

• GCE “O” levels or equivalent with min 1yr prior experience in web helpdesk support on navigational issues
• Ability to READ, WRITE, and SPEAK English and Cantonese languages as job entails receiving calls customers from Hongkong
• Possess basic computer knowledge and be familiar with the use of internet, email, chat and basic Microsoft Office applications
• Good interpersonal and oral communication skills with ability to work well under pressure e.g. when there is a sudden surge of calls or difficult customers.
• Able to work from 8:00am to 10:00pm (2 shifts schedule) Mondays to Saturdays including Public Holidays with maximum working hours of 44hrs per week
• Singaporeans/Malaysians/SPRs/Hongkong Nationals

• Only Qualified candidates will be notified.

Interested applicants can also send their resumes to hr@tele-centre.com